Administrative Management

Customer Service - When contacting Four Points Property Management during regular business hours, Customers are greeted on the telephone by a live, professional staff member who is competent to address homeowner problems, questions or concerns, and requests regarding their personal account or other Association related matters. Should a Customer encounter voice mail during business hours, the call will be returned in the same day.

Emergency Service - For emergency management assistance, an experienced property manager can be contact 24 hours a day, seven days a week via our emergency paging system.

Correspondence - Four Points Property Management shall accept, review and respond to any correspondence received on behalf of the Association. Four Points Property Management shall draft letters, special memos, and responses to homeowners, vendors, and other business associates for Association related matters. Four Points Property Management can also prepare meeting minutes and newsletters. Copies of such correspondence and responses shall be sent to the Board, and kept in appropriate files.

Work Orders / Complaints - Four Points Property Management shall document all work orders and complaints reported by homeowners pertaining to the maintenance of the property or problems with other residents, all of which will be followed through to completion and/or correction. Copies of such work orders, complaints and responses will be maintained in the appropriate files at Four Points Property Management.

Maintenance of Association Files - Four Points Property Management shall maintain files for all documentation pertaining to financial reporting, individual unit files, work orders, current insurance policy and claims, legal correspondence, maintenance proposals, meeting minutes and current vendor contracts and warranties with updated copies of liability insurance and workers compensation. The management company will collect, organize and maintain in their office, all Association information, including but not limited to the Articles of Incorporation, By-Laws, Declaration of Covenants, Conditions and Restrictions, site plans, owner lists, correspondence, rules and regulations, specification, corporate minutes, all maintenance and service contracts in effect and the necessary administrative financial information related to the Association.

Monthly Report Packet - A Monthly Financial Report will be made available on the Community Website or by e-mail for Board Member review. The report shall include all financial information including a Balance Sheet, Income and Expense Report, General Ledger, Bank Statements, and Bank Reconciliations. The Monthly Report shall also include any management activity including inspection reports, violation reports, collections status report, and other additional information acquired throughout the previous month.

Disclosures and Welcome Letters - Four Points Property Management works directly with Title Companies during the sales process of each unit. The necessary financial institution paperwork is processed and the required disclosure package is mailed to the closing agent in a timely manner. Upon notification of the sales closing, Four Points Property Management sends a welcome letter to the new owner, including all pertinent information regarding the management and accounting processes of the Association.